This resource explores: •the term web 2.0 and its associated technologies •the evidence that web 2.0 tools can support user centred care •how web 2.0 tools can be used to support your practice •how web 2.0 tools can be used to improve the health and experience of the care of people who use services.

This resource explores: •a range of technologies that can support improved knowledge-sharing across your team •appropriate technology to support everyday tasks and activities •making the technology work for you and not the other way around

This resource explores: •the characteristics of effective teams and the risks faced by ineffective teams •the different knowledge, skills and experience within your team •common knowledge sharing processes in teams •strategies that may make team meetings more effective and maximise the transfer of knowledge, skills and experience across your team.